Shipping policy

Thank you for shopping with CanineShield. This policy explains how and when your order will be processed and delivered. By placing an order on our website, you agree to the terms below.

1. Order Processing Time
All orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays) after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day. You will receive an email confirmation once your order has been placed, and a second email with tracking information once it has shipped.

2. Delivery Time
Once shipped, orders are typically delivered within 8 to 21 business days, depending on your country, city and the shipping carrier. Delivery times are estimates provided by our carriers and are not guaranteed. In total, please allow approximately 9 to 24 business days from the date of your order to receive your package.

3. Shipping Costs
We offer free standard shipping on all orders. Any applicable shipping charges, if introduced in the future, will be clearly displayed at checkout before payment.

4. Order Tracking
Once your order ships, you will receive a tracking number by email. Please note that tracking information may take 3 to 5 business days to update after shipment. If your tracking has not updated after this period, please contact us.

5. Shipping Delays
While we do our best to deliver on time, delays may occur due to circumstances beyond our control, including customs inspections, carrier delays, severe weather, high seasonal demand or public holidays. We will keep you informed and assist you in resolving any delay.

6. Customs, Duties and Taxes
Depending on your country, your order may be subject to import duties, taxes or customs fees. These charges, if any, are determined by your local customs authority and are the responsibility of the customer, unless otherwise stated at checkout.

7. Incorrect or Incomplete Addresses
Please ensure your shipping address is complete and accurate at checkout. If you notice an error, contact us within 12 hours of placing your order so we can correct it before shipment. We are not responsible for orders delivered to an incorrect address provided by the customer. Reshipping costs in such cases may apply.

8. Lost, Stolen or Damaged Packages
If your tracking shows your package as delivered but you have not received it, please check with neighbours and your local post office, then contact us within 7 days of the delivery date. If your order arrives damaged, please email us within 7 days of delivery with photos of the item and packaging, and we will work with you to find a solution, including a replacement or refund where appropriate.

9. Multiple Packages
Orders containing multiple items may occasionally arrive in separate packages and on different dates.

10. Contact Us
If you have any questions about your order or this policy, please contact us at canineshield@outlook.com. We aim to respond within 24 to 48 hours on business days.